Frecuently Asked Questions

We accept Purchase Orders from pre-qualified companies and institutions. To place an order with a PO please contact us at salesterraheinstrumentsmarcom or place the order online and indicate Purchase Order as payment method. The PO must include billing and shipping addresses, part number and description, pricing and shipping cost (or the word add). It must include a handwritten signature or a certified digital signature of the authorized purchaser.

You can mail a PO to our office address, email it to salesterraheinstrumentsmarcom o fax it to (866) 921-4971 as long as it complies with the rules described above. In case you mail the PO, please send a warning email so we expect the incoming mail piece.

You must include this number on the second line address on the Billing Address panel while placing the order online. If you have additional instructions on package identification, they must be mailed to salesterraheinstrumentsmarcom in response to the order confirmation email.

Within the US and Canada the shipping company UPS provides us the ability to collect a check, cashier check or money order (never cash) upon delivery of the package. This payment method has an additional charge.

We must collect Florida Sales Tax on all purchases for final consumers (individuals or companies) delivered within the State of Florida. The tax rate is 6% plus 1% county surcharge, for a total of 7%.

Yes, although these orders are subject to additional scrutiny both from us and from our payment providers, which may delay order processing an additional business day. Under suspicion or doubt, we’ll require additional personal documentation of the payer and receiver.

Yes, we process volume orders and there are convenient discounts. You must first request a quote by sending an email to salesterraheinstrumentsmarcom, and in case you agree with our quote on products and services, we then quote shipping cost from the different shipping companies that service your area

We accept returns (shipping charges paid by customer) within 10 business days from package delivery. The return must be requested to returnsterraheinstrumentsmarcom providing the device serial #, waiting to receive an RMA # and sending the unit back to our factory. The unit is then inspected and recalibrated for the next customer. In case of successful recalibration we refund the amount paid for the unit withholding a 20% Restocking Fee. No refund is provided on shipping charges. If the unit is sent back to our offices and we must then forward it to our factory, the extra shipping charge will also be withheld. We apply a similar policy for devices returned by customs due to import duties non-payment or inability to clear customs.

Yes, you can order them by sending an email to supportterraheinstrumentsmarcom, we’ll provide a quote and the payment methods available.

Yes, you’ll receive an invoice that will include the cost of the products, the shipping and insurance cost, and any taxes paid to us. Services, such as the issuance of a calibration certificate, are invoiced separately.

The demonstration unit will need to be purchased at single unit pricing. Upon receiving a volume order, at the request of the customer we’ll extend the volume discount to this first demonstration unit, so all units cost the same.

In cases where our devices are used for investigation and later mentioned on scientific publications (papers, scientific magazine articles, demonstration videos, etc.) we can offer convenient and mutually beneficial discounts.

Yes, you can use the drop-shipping method without limitations. Returns due to improper or untruthful publishing will be subject to an additional 30% Restocking Fee. We can process blind-shipping orders (paper invoice removal and/or replacement for drop-shipper’s invoice). Our invoice is then sent to the buyer by email.

No, we don’t accept credit card details sent through non-secure channels (phone, mail, email, fax, etc.) We only accept credit card payments through the secure and encrypted ecommerce platform. Any such data received irregularly will be promptly deleted from our servers and the customer will be notified immediately.

You must include certificate number on the Taxpayer ID field and the (exempt) legend. You must then send a copy of the certificate by email to salesterraheinstrumentsmarcom o fax it to (866) 921-4971. Sales tax collected will be refunded immediately.

Initially you’ll have to pay Florida Sales Tax. After receiving and re-exporting the package, you’ll have to request a letter for the freight forwarder to fill out and sign, and have it send us the Bill of Landing or Air Waybill for the export. Only then can we refund the full sales tax collected.

Yes, we accept Western Union payments under Bank Deposit (deposit to our bank account) and Money Order (delivery of a money order to our offices) methods. We do NOT accept payments though the Money Transfer / Cash Pickup methods, we do not handle cash payments.

You must request a bank deposit proforma invoice that will include our bank account number. Then you’ll need to go to a Wells Fargo Bank, NA branch to complete your deposit. Finally you must send us a copy of the bank deposit ticket and a copy of your ID by email or fax, for us to assign the payment.

The US$ 10.- bank wire transfer fee applies to all payments by international bank transfers of less than US$ 500.-. It’s applied to absorb the charges withheld randomly by intermediary banks handling the wires. It can be waived upon customer request, but if less than the full invoice amount is credited to our account, the order will be put on hold and we'll only accept a credit card payment for the balance.

Yes, we accept Bitcoin payments through the BitPay platform. The product pricing is set in US dollars only, so the platform converts to Bitcoin temporarily and for a short time period, and provides the customer a QR code (Bitcoin address) to complete Bitcoin payment.

We are a flexible company and we are aware of the differential payment needs of central and emerging countries. Therefore we are open to customer suggestions on alternative payment methods for their orders.